Terms and conditions

Article 1 - Definitions

1.1. STORY: STORY design Amsterdam established at Molenwerf 10E5, 1014BG Amsterdam, registered with the Chamber of Commerce under number 80421164.
1.2. Client: any natural person or legal entity that enters into an agreement with STORY or to whom STORY supplies Services or Products.
1.3. Agreement: any arrangement between STORY and the client regarding the supply of Services or Products.
1.4. Services/Products: the services and/or products offered by STORY, including furniture and its assembly on site, as described in quotations, orders or agreements.
1.5. In writing: communication by letter, e-mail or other electronic means of communication accepted by STORY.

Article 2 - Applicability

2.1. These general terms and conditions apply to all quotations, Agreements and deliveries of STORY, unless otherwise agreed in writing.
2.2. Deviations from these terms and conditions are only valid if confirmed in writing by STORY.
2.3. The applicability of the Client's general terms and conditions is expressly excluded.

Article 3 - Quotations and Agreements

3.1. All quotations from STORY are without obligation, unless otherwise stated.
3.2. Quotations are valid for 31 days, unless otherwise stated.
3.3. An Agreement is concluded when the Client has given written approval of the quotation and STORY has confirmed receipt of this approval in writing.
3.4. Until an Agreement has been concluded, STORY reserves the right to refuse orders without giving reasons.

Article 4 - Prices and payment

4.1. All prices include VAT, unless otherwise stated.
4.2. Payment must be made within 14 days of the invoice date, unless otherwise agreed in writing.
4.3. STORY reserves the right to suspend delivery or performance until full payment has been received.
4.4. If the payment term is exceeded, the Client shall be in default by operation of law and STORY shall be entitled to charge statutory interest and collection costs.

Article 5 - Delivery and performance

5.1. STORY will perform the Agreement to the best of its insight and ability.
5.2. STORY delivers Products and assembles them on site. The Client bears full responsibility for the safe use of the Products and for fastening the Products. In the Agreement, STORY and the Client may agree that STORY will take care of the fastening. In that case, STORY will perform this to the best of its insight and ability. In all cases, the Client is responsible for the quality of the wall, surface or other place to which or on which the Product is attached.
5.4. Delivery times commence from the moment the invoice has been paid in full.
5.5. Delivery times are indicative and do not constitute strict deadlines, unless expressly agreed otherwise in writing. 

Article 6 - Warranty

6.1. STORY offers a warranty on the delivered Products and Services in accordance with this Article. This warranty applies only to defects that are the direct result of faulty materials or manufacturing and is limited to a period of [for example: 6 months] from the delivery date.
6.2. The warranty means that STORY will, at its own discretion and expense, repair defects or replace the Product. STORY is not obliged to provide any other form of compensation.
6.3. The warranty lapses in the following cases:
a. damage caused by improper or unsafe use, negligence, or failure to follow the instructions provided by STORY;
b. normal wear and tear, scratches, discolouration or other consequences of normal use;
c. damage caused by improper or unsafe fastening by the Client or third parties; or
d. modifications, repairs or other actions carried out by the Client or third parties without written permission from STORY.
6.4. The warranty on Services is limited to re-performing the Service if STORY, in its own judgment, determines that the original Service was not performed properly.
6.5. Complaints about Products or Services must be reported in writing within 14 days after discovery of the defect, but no later than within the warranty period. 

Article 7 - Liability

7.1. STORY is only liable for direct damage resulting from intent or gross negligence on the part of STORY. STORY shall in no event be liable for indirect damage.
7.2. STORY is not liable for damage resulting from improper or unsafe use or unsafe fastening of the delivered Products by the Client. Improper use includes, among other things, use for which a Product is not intended.
7.3. STORY's liability is in all cases limited to the amount paid by the Client for the relevant Service or Product.

Article 8 - Intellectual property

8.1. All intellectual property rights relating to Services and Products supplied by STORY remain the property of STORY, unless otherwise agreed in writing.
8.2. The Client is not permitted to copy, modify or disclose Products or parts thereof without written permission from STORY

Article 9 - Cancellation and termination

9.1. An Agreement and orders cannot be cancelled by a Client. STORY may accept a cancellation as a gesture of goodwill. In such a case, the Client must reimburse the costs already incurred by STORY, unless STORY indicates otherwise when accepting the cancellation.
9.3. STORY has the right to terminate an Agreement with immediate effect in the event of late payment by the Client.

Article 10 - Privacy and data protection

10.1. STORY processes personal data in accordance with applicable laws and regulations, including the General Data Protection Regulation (GDPR).
10.2. For more information about the processing of personal data, please refer to STORY's privacy statement.

Article 11 - Governing law and disputes

11.1. All agreements between STORY and the Client are governed exclusively by Dutch law.
11.2. Disputes shall be submitted exclusively to the competent court in Amsterdam.

Article 12 - Amendments and additions

12.1. STORY reserves the right to amend these general terms and conditions.
12.2. Amendments shall take effect at the time they are published, unless otherwise stated.